Net Promoter Score Tool - Measure Customer Loyalty & Reduce Churn

Q: Can we send NPS surveys via SMS as well as email using the NPS tool?

Yes, RaveCapture supports email and SMS delivery for NPS surveys. You can automatically send NPS surveys via email after orders with customizable delays using the NPS tool and use SMS sending manually.

Q: How should we set delays for different product types in the net promoter score tool?

For physical products, wait 7-14 days after delivery to allow customers time to experience the product. For digital products or services, 3-7 days is typically sufficient. SaaS companies often use 30-90 day cycles based on usage patterns. The NPS tool allows you to set different delays by product category.

Q: How do alerts for low scores reach our customer service team from the NPS tool?

You can receive alerts by enabling review and survey notifications in your account.

Q: Can we segment who gets NPS surveys?

Yes, the survey and review tool offers advanced segmentation options. You can target surveys based on product tags and groups to ensure you're surveying the most relevant customers for your business goals.

Q: Does sending NPS conflict with campaigns?

No, RaveCapture's NPS surveys are designed to work alongside review requests and promotional campaigns without suppression or bias. The system intelligently manages timing and frequency to avoid overwhelming customers while maximizing response rates for all campaigns.

Q: Where do we see current NPS scores and trends over time?

RaveCapture provides a comprehensive dashboard showing your current NPS score, historical trends, response rates, and cohort analysis. You can track NPS by product line, channel, campaign, or timeframe to see what moves the needle and make data-driven decisions.

RaveCapture's NPS survey tool makes it easy to obtain your company's Net Promoter Score® (NPS). Automatically send surveys to current customers or run a free NPS survey to former customers in bulk.

Automatically send NPS surveys after customer orders with our NPS tool

Upload CSV lists to survey former customers in bulk using the NPS score tool

Alert your team to low scores instantly from the Net Promoter Score tool

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RaveCapture's NPS survey tool makes it easy to measure customer loyalty and reduce churn

Trusted by leading brands

Automatically Send NPS Surveys After Customer Orders

After customers place an order, the RaveCapture net promoter score survey tool automatically sends an NPS survey via email or text message. Choose the perfect send delay so customers have time to experience the product.

RaveCapture NPS survey tool interface showing automated survey sending

See Customer Loyalty at a Glance

Use our NPS tools to give leadership one number to track over time—reduce churn, prioritize fixes, and grow word-of-mouth.

Add NPS Question

Send NPS Survey

Track NPS Score

Start Measuring NPS Today

Complete NPS Survey Tools

Everything you need to collect, analyze, and act on Net Promoter Scores with a purpose-built NPS survey tool

Post-Purchase Automation

Send NPS surveys via email after orders with customizable delays using the NPS tool

Automatic survey sending after customer orders
Email delivery only
Customizable timing delays

24-72 hour action window

Bulk Customer Surveys

Upload CSV lists to send NPS surveys to former customers at scale with the net promoter score tool

CSV file upload for customer lists
Bulk survey distribution
Former customer outreach

10,000+ customers surveyed

Smart Timing Control

Set delays to avoid false negatives from day-of-delivery surveys in your NPS tools

Category-based timing rules
Avoid day-of-delivery surveys
Product experience timing

Custom timing delays

Two Survey Options

Experience surveys for brand health or product-specific forms for contextual feedback with NPS score tools

Brand health surveys
Product-specific forms
Contextual feedback collection

2 survey types

How to Collect NPS in RaveCapture

Simple, practical paths to measure customer loyalty with our NPS tool

Set Up Automation

Connect your ecommerce platform or upload customer CSV lists into the NPS survey tool

Configure Timing

Choose survey delays based on your product experience timeline in the Net Promoter Score tool

Act on Results

Review daily alerts, follow up with detractors, and activate promoters using the NPS score tool

NPS Best Practices for Every Business

Evidence-based approaches to maximize response rates and actionable insights with NPS survey tools

E-commerce

Delay surveys until after first use, not day-of-delivery, for cleaner signals in your NPS tool

Wait for product experience
Avoid delivery day surveys
Cleaner NPS signals

7-14 day delay

SaaS

Track NPS by feature usage and journey stage using the net promoter score tool

Feature usage tracking
Journey stage analysis
User engagement metrics

30-90 day cycles

Retail

Segment by product category and customer lifetime value with NPS score tools

Product category segmentation
Customer lifetime value
Purchase history analysis

CLV segmentation

Services

Monitor NPS after key touchpoints and service delivery through the NPS survey tool

Key touchpoint monitoring
Service delivery tracking
Client satisfaction measurement

Post service

Why Choose RaveCapture for NPS Surveys

A continuous early-warning system—our net promoter score tools beat once-a-year report cards

Plain-English Loyalty Signal

One number your team can act on tomorrow using our NPS tool—no dashboard degree required

24-72 Hour Action Window

The value isn't the number; it's what you do with promoters/detractors quickly via the NPS survey tool

Integrated Workflow

NPS surveys run alongside review requests without suppression or bias in the net promoter score tool

Start Measuring Customer Loyalty Today

Join businesses using our Net Promoter Score tool to reduce churn and fuel growth

Connect order data

Configure survey Timing

Act on insights