Best Customer Review Tool for BigCommerce Store

Running a successful BigCommerce store isn’t just about having great products—it’s about building trust and credibility with your customers. Customer reviews play a crucial role in this process. They not only provide social proof but also offer valuable insights into your products and services. Let’s explore the best customer review tool for your BigCommerce store’s performance.

Before diving into the tools, let’s quickly recap why customer reviews are essential:

  1. Boost credibility and trust
  2. Improve SEO rankings
  3. Provide valuable customer feedback
  4. Increase conversion rates
  5. Enhance product development


Best Customer Review Tools for BigCommerce

1. RaveCapture

RaveCapture stands out as a comprehensive solution for BigCommerce stores looking to leverage customer reviews and user-generated content (UGC).

Key Features:

  • Post-purchase and follow-up surveys
  • Photo and video collection from customers
  • Shoppable UGC displays
  • Automated UGC campaigns
  • Easy integration with BigCommerce

Perfect for: BigCommerce store owners who want to go beyond simple text reviews and harness the power of visual UGC to drive sales.

RaveCapture’s strength lies in its ability to turn customer feedback into a powerful marketing asset. By combining reviews with visual content, it provides a holistic approach to social proof that can significantly boost conversion rates for BigCommerce stores.

ravecapture homepage

2. Yotpo

Yotpo is a popular choice among BigCommerce store owners for its robust review collection and display features.

Key Features:

  • AI-powered review request system
  • Review moderation tools
  • SEO-friendly review displays
  • Integration with Google Shopping
  • Visual marketing capabilities

Perfect for: Medium to large BigCommerce stores looking for an all-in-one solution for reviews and user-generated content.

Yotpo Home Page

3. Judge.me

Judge.me offers a straightforward, easy-to-use review platform that integrates seamlessly with BigCommerce.

Key Features

  • Automatic review requests
  • Customizable review widgets
  • Photo and video reviews
  • Q&A functionality
  • Social push features

Perfect for: Small to medium-sized BigCommerce stores seeking a cost-effective, user-friendly review solution.

Judge.me Home Page

4. Stamped.io

Stamped.io provides a comprehensive suite of tools for collecting and showcasing customer reviews on BigCommerce stores.

Key Features:

  • Multi-platform review syndication
  • Advanced review analytics
  • Loyalty and rewards program
  • Photo and video reviews
  • AI-powered sentiment analysis

Perfect for: BigCommerce stores looking for an advanced review system with built-in loyalty features.

Stamped Home Page

5. Okendo

Okendo offers a powerful review platform designed to help BigCommerce stores build trust and drive conversions.

Key Features:

  • Attribute-based reviews
  • Customer-generated photos and videos
  • Advanced targeting for review requests
  • Integration with Google Shopping
  • Detailed review analytics

Perfect for: BigCommerce stores that want to collect highly detailed, attribute-based reviews to improve product information.

okendo

Choosing the Right Review Tool for Your BigCommerce Store

When selecting a customer review tool for your BigCommerce store, consider these factors:

  • Ease of integration: Look for tools that offer seamless integration with BigCommerce.
  • Customization options: Ensure the tool allows you to match the review displays to your store’s branding.
  • Features beyond text reviews: Consider tools that offer photo and video reviews for enhanced social proof.
  • SEO benefits: Choose a tool that presents reviews in an SEO-friendly manner.
  • Analytics capabilities: Opt for solutions that provide insights into your reviews’ impact on sales.
  • Cost and ROI: Evaluate the pricing structure and potential return on investment.

Maximizing the Impact of Customer Reviews

Once you’ve chosen the right tool, here are some tips to maximize the impact of customer reviews on your BigCommerce store:

  • Actively encourage reviews: Use post-purchase emails and on-site prompts to request feedback.
  • Respond to reviews: Engage with both positive and negative reviews to show you value customer feedback.
  • Showcase reviews prominently: Display reviews on product pages, homepage, and even in your marketing materials.
  • Leverage visual content: Encourage customers to submit photos and videos with their reviews for more engaging social proof.
  • Use reviews for product improvement: Pay attention to customer feedback to refine your offerings.

Implementing the right customer review tool can significantly impact your BigCommerce store’s success. While RaveCapture offers a unique combination of review collection and visual UGC capabilities, each tool we’ve discussed has its strengths.

Consider your store’s specific needs, budget, and growth plans when making your choice. Remember, the best review tool is one that not only helps you collect and display reviews but also turns them into a powerful asset for building trust, improving products, and driving sales.

By investing in a robust customer review tool, you’re not just gathering feedback—you’re creating a community around your brand and products, which can lead to long-term success for your BigCommerce store.