Terms of Service

Please read the following terms of use agreement carefully. By accessing or using our sites and our services,
You hereby agree to be bound by the terms and all terms incorporated herein by reference.
If you do not expressly agree to all of the terms and conditions, then please do not access our sites or our services.
This terms of service agreement is effective as of 01/01/2015. Last updated 04/22/2024.

Rebrand Notice

Please note that TrustSpot Inc. has officially rebranded as RaveCapture. This Terms of Service Agreement, previously associated with TrustSpot, is applicable to RaveCapture and all references to “TrustSpot” or “TrustSpot Inc.” should be understood as referring to RaveCapture henceforth. This rebranding does not affect the services offered or our commitments under the terms previously agreed upon. For any questions or concerns regarding this change, please contact us at support@ravecapture.com.

Acceptance of Terms

The following Terms of Service Agreement (the “TOS”) is a legally binding agreement that shall govern the relationship with our users and others which may interact or interface with RaveCapture, Inc, also known as RaveCapture, located at 1500 1st Ave N, Birmingham, AL 35203, and our subsidiaries and affiliates, in association with the use of the RaveCapture website, which includes www.ravecapture.com (the “Site”) and its Services, which shall be defined below.

Data Responsibility

Both parties agree to comply with their obligations under European Directives 95/46/EC and 2002/58/EC and GDPR policy (as amended or updated from time to time) and any legislation and/or binding regulations implementing or made pursuant to them (“Data Protection Requirements”). The Customer shall be regarded as the data controller of the personal data of the Consumer, which is provided to RaveCapture in connection with the Review Request service. When providing the Review Request services to the Consumer, RaveCapture processes personal data about the Consumers on behalf of the Customer and thus acts as a data processor in accordance with the Data Protection Requirements. This entails that RaveCapture must only act by instructions from the Customer in regards to the provided personal data about the Consumers. It is the sole responsibility of the Customer to provide such instructions to RaveCapture. RaveCapture shall make the necessary security measures to complete with the obligations of a data processor, including ensuring that the information is not (1) accidentally or unlawfully destroyed, (2) lost, altered or damaged, (3) disclosed to or accessed by any unauthorized person, (4) misused or (5) in other ways treated in breach of the Data Protection Requirements, supply the Customer with sufficient information for the Customer to assure that the above mentioned technical and organizational security measures have been made.

Description of Website Services Offered

The Site is a software company which has the following description:

RaveCapture provides review and reputation management services for e-commerce and service companies.

Any and all visitors to our site, despite whether they are registered or not, shall be deemed as “users” of the herein contained Services provided for the purpose of this TOS. Once an individual registers for our Services, through the process of creating an account, the user shall then be considered a “member.”

The user and/or member acknowledges and agrees that the Services provided and made available through our website and applications, which may include some mobile applications and that those applications may be made available on various social media networking sites and numerous other platforms and downloadable programs, are the sole property of RaveCapture, Inc. At its discretion, RaveCapture, Inc may offer additional website Services and/or products, or update, modify or revise any current content and Services, and this Agreement shall apply to any and all additional Services and/or products and any and all updated, modified or revised Services unless otherwise stipulated. RaveCapture, Inc does hereby reserve the right to cancel and cease offering any of the aforementioned Services and/or products. You, as the end user and/or member, acknowledge, accept and agree that RaveCapture, Inc shall not be held liable for any such updates, modifications, revisions, suspensions or discontinuance of any of our Services and/or products. Your continued use of the Services provided, after such posting of any updates, changes, and/or modifications shall constitute your acceptance of such updates, changes and/or modifications, and as such, frequent review of this Agreement and any and all applicable terms and policies should be made by you to ensure you are aware of all terms and policies currently in effect. Should you not agree to the updated, modified, revised or modified terms, you must stop using the provided Services.

Furthermore, the user and/or member understands, acknowledges and agrees that the Services offered shall be provided “AS IS” and as such RaveCapture, Inc shall not assume any responsibility or obligation for the timeliness, missed delivery, deletion and/or any failure to store user content, communication or personalization settings.


To register and become a “member” of the Site, you must be 18 years of age to enter into and form a legally binding contract. In addition, you must be in good standing and not an individual that has been previously barred from receiving RaveCapture’s Services under the laws and statutes of the United States or other applicable jurisdiction.

Furthermore, the registering party hereby acknowledges, understands and agrees to:

  • furnish factual, correct, current and complete information with regards to yourself as may be requested by the data registration process, and
  • maintain and promptly update your registration and profile information in an effort to maintain accuracy and completeness at all times.

If anyone knowingly provides any information of a false, untrue, inaccurate or incomplete nature, RaveCapture, Inc will have sufficient grounds and rights to suspend or terminate the member in violation of this aspect of the Agreement, and as such refuse any and all current or future use of RaveCapture, Inc Services, or any portion thereof.

It is RaveCapture, Inc’s priority to ensure the safety and privacy of all its visitors, users and members, especially that of children. Therefore, it is for this reason that the parents of any child under the age of 13 that permit their child or children access to the RaveCapture website platform Services must create a “family” account, which will certify that the individual creating the “family” account is of 18 years of age and as such, the parent or legal guardian of any child or children registered under the “family” account. As the creator of the “family” account, s/he is thereby granting permission for his/her child or children to access the various Services provided, including, but not limited to, message boards, email, and/or instant messaging. It is the parent’s and/or legal guardian’s responsibility to determine whether any of the Services and/or content provided are age-appropriate for his/her child.

Privacy Policy

Reviewer’s rating score, review text, name and review content (photos and/or video) can be publicly published on RaveCapture and RaveCapture member business websites and marketing materials. Reviewer emails will never be solicited or shared in any way. Emails collected from reviewers are for verification purposes only.

Every business member’s registration data and various other personal information are strictly protected by the RaveCapture, Inc Online Privacy Policy (see the full Privacy Policy here). As a member, you herein consent to the collection and use of the information provided, including the transfer of information within the United States and/or other countries for storage, processing or use by RaveCapture, Inc and/or our subsidiaries and affiliates.

Member Account, Username, Password and Security

After completion of the registration data and creation of your username, you will receive a random password—which you can later change—and account designation. You shall be responsible for maintaining the secrecy and confidentiality of your password and for all activities that transpire on or within your account. It shall be your responsibility to notify RaveCapture, Inc immediately if you notice any unauthorized access or use of your account or password or any other breach of security. RaveCapture, Inc shall not be held liable for any loss and/or damage arising from any failure to comply with this term and/or condition of the TOS.


As a member of the Site, you herein acknowledge, understand and agree that all information, text, software, data, photographs, music, video, messages, tags or any other content, whether it is publicly or privately posted and/or transmitted, is the expressed sole responsibility of the individual from whom the content originated. In short, this means that you are solely responsible for any and all content posted, uploaded, emailed, transmitted or otherwise made available by way of RaveCapture Services, and as such, we do not guarantee the accuracy, integrity or quality of such content. It is expressly understood that by use of our Services, you may be exposed to content including, but not limited to, any errors or omissions in any content posted, and/or any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted or otherwise made available by RaveCapture.

Furthermore, you herein agree not to make use of RaveCapture, Inc’s Services for the purpose of:

  • uploading, posting, emailing, transmitting, or otherwise making available any content that shall be deemed unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or invasive of another’s privacy or which is hateful, and/or racially, ethnically, or otherwise objectionable;
  • causing harm to minors in any manner whatsoever;
  • impersonating any individual or entity, including, but not limited to, any RaveCapture officials, forum leaders, guides or hosts or falsely stating or otherwise misrepresenting any affiliation with an individual or entity;
  • forging captions, headings or titles or otherwise offering any content that you personally have no right to pursuant to any law nor having any contractual or fiduciary relationship with;
  • uploading, posting, emailing, transmitting or otherwise offering any such content that may infringe upon any patent, copyright, trademark, or any other proprietary or intellectual rights of any other party;
  • uploading, posting, emailing, transmitting or otherwise offering any content that you do not personally have any right to offer pursuant to any law or in accordance with any contractual or fiduciary relationship;
  • uploading, posting, emailing, transmitting, or otherwise offering any unsolicited or unauthorized advertising, promotional flyers, “junk mail,” “spam,” or any other form of solicitation, except in any such areas that may have been designated for such purpose;
  • uploading, posting, emailing, transmitting, or otherwise offering any source that may contain a software virus or other computer code, any files and/or programs which have been designed to interfere, destroy and/or limit the operation of any computer software, hardware, or telecommunication equipment;
  • disrupting the normal flow of communication, or otherwise acting in any manner that would negatively affect other users’ ability to participate in any real time interactions;
  • interfering with or disrupting any RaveCapture, Inc Services, servers and/or networks that may be connected or related to our website, including, but not limited to, the use of any device software and/or routine to bypass the robot exclusion headers;
  • intentionally or unintentionally violating any local, state, federal, national or international law, including, but not limited to, rules, guidelines, and/or regulations decreed by the U.S. Securities and Exchange Commission, in addition to any rules of any nation or other securities exchange, that would include without limitation, the New York Stock Exchange, the American Stock Exchange, or the NASDAQ, and any regulations having the force of law;
  • providing informational support or resources, concealing and/or disguising the character, location, and or source to any organization delegated by the United States government as a “foreign terrorist organization” in accordance to Section 219 of the Immigration Nationality Act;
  • “stalking” or with the intent to otherwise harass another individual; and/or
  • collecting or storing of any personal data relating to any other member or user in connection with the prohibited conduct and/or activities which have been set forth in the aforementioned paragraphs.

RaveCapture, Inc herein reserves the right to pre-screen, refuse and/or delete any content currently available through our Services. In addition, we reserve the right to remove and/or delete any such content that would violate the TOS or which would otherwise be considered offensive to other visitors, users and/or members.

RaveCapture, Inc herein reserves the right to access, preserve and/or disclose member account information and/or content if it is requested to do so by law or in good faith belief that any such action is deemed reasonably necessary for:

  • compliance with any legal process;
  • enforcement of the TOS;
  • responding to any claim that therein contained content is in violation of the rights of any third party;
  • responding to requests for customer service; or
  • protecting the rights, property or the personal safety of RaveCapture, Inc, its visitors, users and members, including the general public.

RaveCapture, Inc herein reserves the right to include the use of security components that may permit digital information or material to be protected, and that such use of information and/or material is subject to usage guidelines and regulations established by RaveCapture, Inc or any other content providers supplying content services to RaveCapture, Inc. You are hereby prohibited from making any attempt to override or circumvent any of the embedded usage rules in our Services. Furthermore, unauthorized reproduction, publication, distribution, or exhibition of any information or materials supplied by our Services, despite whether done so in whole or in part, is expressly prohibited.

Interstate Communication

Upon registration, you hereby acknowledge that by using www.ravecapture.com to send electronic communications, which would include, but are not limited to, email, searches, instant messages, uploading of files, photos and/or videos, you will be causing communications to be sent through our computer network. Therefore, through your use, and thus your agreement with this TOS, you are acknowledging that the use of this Service shall result in interstate transmissions.

Cautions For Global Use and Export and Import Compliance

Due to the global nature of the Internet, through the use of our network you hereby agree to comply with all local rules relating to online conduct and that which is considered acceptable Content. Uploading, posting and/or transferring of software, technology and other technical data may be subject to the export and import laws of the United States and possibly other countries. Through the use of our network, you thus agree to comply with all applicable export and import laws, statutes and regulations, including, but not limited to, the Export Administration Regulations (http://www.access.gpo.gov/bis/ear/ear_data.html), as well as the sanctions control program of the United States (http://www.treasury.gov/resource-center/sanctions/Programs/Pages/Programs.aspx). Furthermore, you state and pledge that you:

  • are not on the list of prohibited individuals which may be identified on any government export exclusion report (http://www.bis.doc.gov/complianceandenforcement/liststocheck.htm) nor a member of any other government which may be part of an export-prohibited country identified in applicable export and import laws and regulations;
  • agree not to transfer any software, technology or any other technical data through the use of our network Services to any export-prohibited country;

Content Placed Or Made Available For Company Services

RaveCapture, Inc shall not lay claim to ownership of any content submitted by any visitor, member or user, or make such content available for inclusion on our website Services. Therefore, you hereby grant and allow for RaveCapture, Inc the below listed worldwide, royalty-free and non-exclusive licenses, as applicable:

  • The content submitted or made available for inclusion on the publicly accessible areas of RaveCapture, Inc’s sites, the license provided to permit to use, distribute, reproduce, modify, adapt, publicly perform and/or publicly display said Content on our network Services is for the sole purpose of providing and promoting the specific area to which this content was placed and/or made available for viewing. This license shall be available so long as you are a member of RaveCapture, Inc’s sites, and shall terminate at such time when you elect to discontinue your membership.
  • Photos, audio, video and/or graphics submitted or made available for inclusion on the publicly accessible areas of RaveCapture, Inc’s sites, the license provided to permit to use, distribute, reproduce, modify, adapt, publicly perform and/or publicly display said Content on our network Services are for the sole purpose of providing and promoting the specific area in which this content was placed and/or made available for viewing. This license shall be available so long as you are a member of RaveCapture, Inc’s sites and shall terminate at such time when you elect to discontinue your membership.
  • For any other content submitted or made available for inclusion on the publicly accessible areas of RaveCapture, Inc’s sites, the continuous, binding and completely sub-licensable license which is meant to permit to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform and/or publicly display said content, whether in whole or in part, and the incorporation of any such Content into other works in any arrangement or medium current used or later developed.

Those areas which may be deemed “publicly accessible” areas of RaveCapture, Inc’s sites are those such areas of our network properties which are meant to be available to the general public, and which would include message boards and groups that are openly available to both visitors and members . However, those areas which are not open to the public, and thus available to members only, would include our mail system and instant messaging .

Contributions To Company Website

RaveCapture, Inc provides an area for our users and members to contribute feedback to our website. When you submit ideas, documents, suggestions and/or proposals (“Contributions”) to our site, you acknowledge and agree that:

  • your Contributions do not contain any type of confidential or proprietary information;
  • RaveCapture shall not be liable or under any obligation to ensure or maintain confidentiality, expressed or implied, related to any Contributions;
  • RaveCapture shall be entitled to make use of and/or disclose any such Contributions in any such manner as they may see fit;
  • the contributor’s Contributions shall automatically become the sole property of RaveCapture; and
  • RaveCapture is under no obligation to either compensate or provide any form of reimbursement in any manner or nature.


All users and/or members herein agree to insure and hold RaveCapture, Inc, our subsidiaries, affiliates, agents, employees, officers, partners and/or licensors blameless or not liable for any claim or demand, which may include, but is not limited to, reasonable attorney fees made by any third party, which may arise from any content a member or user of our site may submit, post, modify, transmit or otherwise make available through our Services, the use of RaveCapture Services or your connection with these Services, your violations of the Terms of Service and/or your violation of any such rights of another person.

Commercial Re-use of Services

The member or user herein agrees not to replicate, duplicate, copy, trade, sell, resell nor exploit for any commercial reason any part, use of, or access to RaveCapture’s sites.

Use and Storage General Practices

You herein acknowledge that RaveCapture, Inc may set up any such practices and/or limits regarding the use of our Services, without limitation of the maximum number of days that any email, message posting or any other uploaded content shall be retained by RaveCapture, Inc, nor the maximum number of email messages that may be sent and/or received by any member, the maximum volume or size of any email message that may be sent from or may be received by an account on our Service, the maximum disk space allowable that shall be allocated on RaveCapture, Inc’s servers on the member’s behalf, and/or the maximum number of times and/or duration that any member may access our Services in a given period of time.  In addition, you also agree that RaveCapture, Inc has absolutely no responsibility or liability for the removal or failure to maintain storage of any messages and/or other communications or content maintained or transmitted by our Services. You also herein acknowledge that we reserve the right to delete or remove any account that is no longer active for an extended period of time. Furthermore, RaveCapture, Inc shall reserve the right to modify, alter and/or update these general practices and limits at our discretion.

Any messenger service, which may include any web-based versions, shall allow you and the individuals with whom you communicate with the ability to save your conversations in your account located on RaveCapture, Inc’s servers. In this manner, you will be able to access and search your message history from any computer with internet access. You also acknowledge that others have the option to use and save conversations with you in their own personal account on www.ravecapture.com. It is your agreement to this TOS which establishes your consent to allow RaveCapture, Inc to store any and all communications on its servers.


RaveCapture, Inc shall reserve the right at any time it may deem fit, to modify, alter and or discontinue, whether temporarily or permanently, our service, or any part thereof, with or without prior notice. In addition, we shall not be held liable to you or to any third party for any such alteration, modification, suspension and/or discontinuance of our Services, or any part thereof.


As a member of www.ravecapture.com, you may cancel or terminate your account, associated email address and/or access to our Services by submitting a cancellation or termination request to support@ravecapture.com.

As a member, you agree that RaveCapture, Inc may, without any prior written notice, immediately suspend, terminate, discontinue and/or limit your account, any email associated with your account, and access to any of our Services. The cause for such termination, discontinuance, suspension and/or limitation of access shall include, but is not limited to:

  • any breach or violation of our TOS or any other incorporated agreement, regulation and/or guideline;
  • by way of requests from law enforcement or any other governmental agencies;
  • the discontinuance, alteration and/or material modification to our Services, or any part thereof;
  • unexpected technical or security issues and/or problems;
  • any extended periods of inactivity;
  • any engagement by you in any fraudulent or illegal activities; and/or
  • the nonpayment of any associated fees that may be owed by you in connection with your www.ravecapture.com account Services.

Furthermore, you herein agree that any and all terminations, suspensions, discontinuances, and or limitations of access for cause shall be made at our sole discretion and that we shall not be liable to you or any other third party with regards to the termination of your account, associated email address and/or access to any of our Services.

The termination of your account with www.ravecapture.com shall include any and/or all of the following:

  • the removal of any access to all or part of the Services offered within www.ravecapture.com;
  • the deletion of your password and any and all related information, files, and any such content that may be associated with or inside your account, or any part thereof; and
  • the barring of any further use of all or part of our Services.
  • RaveCapture reserves to right to store, maintain, and preserve user generated content (reviews, photos, video, QA) indefinitely. Closure of RaveCapture business accounts will not result in deletion of user reviews. RaveCapture reserves the right to continue storing and publishing reviews even after cancellation of services. RaveCapture maintains the right to host business profile pages regardless of the businesses subscription to RaveCapture business services. Reviews are posted as content by reviewers to RaveCapture. Companies have no claim to edit, remove, or alter reviewer content.1500 1st Ave N, Birmingham, AL 352031500 1st Ave N, Birmingham, AL 3520302