The most successful brands treat feedback as a roadmap for product development. They don't just listen. They act. A structured voice of customer program allows brands to create a direct feedback loop between customers and product teams. Instead of...
A low average star rating hurts sales, credibility, and customer trust. Studies show that 86% of consumers hesitate to buy from a business with low ratings. Even a half-star difference can impact revenue by 10-20%. Many businesses struggle with...
Potential customers read Google reviews before making a decision to buy. Whether you are in the skincare, clothing, or tech accessory market, reviews influence public perception and impact your sales. A lower than four rating will push the customer...
Customers rely on reviews before making a purchase. In fact, 93% say reviews influence their buying decisions. Yet, many ecommerce brands struggle to collect them, leaving potential sales on the table. Without fresh, detailed reviews, trust...
Your customers are already telling you what works and what doesn't. The question is, are you listening? A five-star rating tells you customers are happy but doesn't explain why. Negative feedback signals problems, but businesses risk fixing the...
Every ecommerce business collects customer feedback, but interpreting them is another issue. Manually sifting through scores of customer reviews wastes a lot of time, and identifying useful trends isn't necessarily straightforward. AI simplifies...