Handling customer reviews manually is totally doable when you're just getting started. Sending out a few requests for feedback isn't really a big deal. But what happens when your online store begins to grow? Asking hundreds of customers for their...
experience surveys
Harnessing AI in Ecommerce Review Management
Artificial intelligence, or AI as most call it, is shaking up industries worldwide, and ecommerce is definitely in that mix. The way AI has become part of everyday business operations has shifted from being a cool new thing to an essential...
How to Reduce Returns in Ecommerce with Customer Reviews: A Practical Guide
Handling product returns is a big hurdle that ecommerce businesses face today. They can seriously eat into profit margins and make customers pretty unhappy. For many online retailers, return rates usually range between 20% and 30%. It depends on...
The Legal Side of Customer Reviews: Best Practices for Ecommerce Compliance
Securing customer feedback from individuals who have actually purchased your products can feel like an absolutely monumental achievement. However, there's a lot more to handling customer opinions than just gathering them. Behind every review is a...
The Future of Ecommerce Reviews: Trends and Predictions for 2025 and Beyond
The future trends in ecommerce center around making shopping experiences incredibly personalized and super convenient. With the continuous advancements in artificial intelligence and the growing influence of social commerce, reviews are set to do...
The Psychology Behind Ecommerce Customer Reviews
How can you be sure about a product you haven’t physically checked out or given a try? When people are shopping online, they tend to depend on the stories and experiences others have. This helps them feel assured in what they're buying....