If you have an ecommerce store on Neto (by Maropost Commerce Cloud), using the best review app can make a huge difference to your business.
Reviews are key to keeping customer trust and increasing sales. The right review software will help you collect, manage and display customer feedback so your potential customers can buy with confidence.
Let’s see the best review apps you can integrate into your Neto store.
Why Use Review Software For Neto
Online reputation is key to any ecommerce store including those on Neto. Review software helps you manage what customers are saying about your business so you can have a positive image.
In addition, through customer feedback you get valuable insights. This means you can improve products and services based on what your customers actually want. Listening to them can lead to higher customer satisfaction.
Moreover, good review management software can help you streamline your customer communication. It allows for quick responses to customer questions and complaints and better customer service. When customers see timely and thoughtful responses, they will trust your brand more.
Review software can also increase your conversion rates. Positive reviews are social proof and will influence a wide range of potential buyers. Having many good reviews will directly impact your sales.
Top 4 Review Software Apps On Neto App Store
Neto’s app store has some software that can make a big difference to your ecommerce management.
These tools will improve product reviews and customer feedback so your online store will be more trustworthy.
1. RaveCapture (Best Option)
RaveCapture is a comprehensive platform for review management that integrates with some popular ecommerce software like Neto. It’s easy to use and can help you manage and display customer reviews.
RaveCapture collects product and company reviews to boost your social proof. The platform allows you to automate review requests so you can get feedback faster.
It also imports reviews from Google and Facebook so you can consolidate your reputation management. The software helps moderate reviews, flag inappropriate content and respond so businesses can have a positive online presence.
Also, RaveCapture has customizable display widgets to show reviews on product pages, trust scores on home pages and trust seals. These will build customer trust and make your website look better.
By using this platform, Neto store owners will get a robust and user-friendly system for review management and online credibility.
Features
- Automated Review Requests: Automatically sending review requests to customers post-purchase encourages consistent feedback collection, which is vital for building trust and understanding customer satisfaction.
- Customizable Review Forms: Businesses can brand their review forms and tailor questions to collect specific insights, helping to gather targeted feedback that informs product and service improvements.
- Social Media Integration: Syncing reviews with platforms like Google Shopping increases visibility and credibility, making positive feedback more accessible to potential customers.
- Display Widgets: The platform offers widgets for displaying trust badges, images, videos, and customer testimonials, which enhance the visual appeal of websites and reinforce customer confidence through genuine endorsements.
Pros and Cons
Pros
- Easy to Use: Very simple to set up.
- Comprehensive Analytics: Customer feedback insights.
- Multi-Channel Syncing: Integrates with many platforms.
Cons
- Cost: Pricing may be a barrier for new businesses with few orders per month.
2. Jabio By Sitejabber
Jabio is for businesses that need review management. As a leading AI-powered reviews platform, it will help you collect, manage and leverage customer reviews to build your online reputation.
It has multiple ways to collect product reviews. Store owners can use Jabio’s templates to send automated or bulk email requests, SMS prompts and feedback links so you can reach more customers. It also allows you to add review widgets to product pages, which can include Q&A, customer photos and videos to make the shopping experience better.
Jabio also gives you insights through its dashboard, tracking star ratings, review sources and collection activities. It also has keyword analysis to understand customer sentiment and identify trends on product feedback. These will help businesses refine their products and better serve their customers.
Features
- AI-Driven Insights: Uses artificial intelligence to analyze customer reviews, providing actionable data that helps businesses understand customer sentiments and improve products and services.
- Custom Review Collection: Offers various methods for collecting reviews, including emails, SMS, and on-site widgets. This flexibility ensures businesses can reach customers in the most convenient way, increasing the likelihood of feedback.
- SEO Boost: Optimizes reviews for search engines, enhancing the visibility of customer feedback and driving more organic traffic to your site.
- Multipurpose Review Collection URL: This feature provides a versatile URL for sourcing reviews, which can be used in email signatures, social media posts, newsletters, loyalty programs, and direct customer interactions, even as a QR code.
- Comprehensive Review Filtering: Allows filtering of reviews by platform source, rating, moderation status, content type, and collection method. This functionality, along with access to historical data, helps businesses track ratings over time and maintain a consistent online reputation.
Pros and Cons
Pros
- Reputation Management: Offers powerful tools to boost your brand.
- Multiple Collection Methods: Many ways to get customer feedback.
- SEO: Helps with search engine rankings.
Cons
- Learning Curve: It may take some time to learn all the features.
- Pricing: Compared to some platforms on the list, Jabio can be a bit pricey.
3. Fomo
Fomo is a social-proof marketing platform that will increase conversions by showing real-time customer activity on your site. It uses the psychological effect of seeing others interact with a product to make potential buyers buy.
This is based on the concept of social proof, where people are influenced by others to create a sense of urgency and trust in potential customers.
It also has detailed analytics so businesses can see how social proof affects user behavior and conversion rates. This data-driven approach will help you optimize your notifications so they don’t overwhelm the customer.
Fomo’s customization and integrations make it suitable for any business. Whether you’re a small startup or a large enterprise, this review software can be tailored to your brand and operations.
It integrates with over 100 apps, including major ecommerce platforms, so it’s a tool for any online store that wants to increase credibility and sales through real-time social proof.
Features
- Real-Time Notifications: Displaying live customer activities, such as purchases and reviews, on your site creates a sense of urgency and social proof, encouraging more visitors to make a purchase.
- Customizable Design: The platform allows you to match the appearance of notifications with your website’s branding, ensuring a cohesive and professional look that enhances user experience.
- Geo-Targeting: This feature enables you to show notifications based on the visitor’s location, which can be particularly effective for local engagement and targeted marketing campaigns.
- Multi-Language Support: Fomo supports multiple languages, allowing you to cater to a diverse audience and communicate effectively with customers from different regions.
Pros and Cons
Pros
- Affordable: Besides a 14-day free trial, it has a price-friendly plan for new Neto business owners.
- Increased Engagement: Real-time notifications can increase conversions.
- Customizable: Highly adaptable to your brand.
- Wide Integrations: Integrates with many tools and platforms.
Cons
- Distractions: Pop-up notifications can become overwhelming if overused.
4. Reviews.io
For Neto ecommerce business users, Reviews.io is a powerful tool for online reputation management. It collects reviews across multiple channels including your site, Google and social media so you get broad visibility and consistent feedback.
The shoppable UGC galleries let you showcase real customer photos and videos to connect with potential buyers by showing real-life product satisfaction.
The “Review Nuggets” feature highlights the most persuasive parts of reviews near the “Buy Now” buttons to increase conversions by building trust and credibility.
These tools not only help with the brand image but also product discovery and customer engagement, so Reviews.io is a must-have for any Neto online store.
Features
- Multi-Channel Review Collection: Reviews.io allows you to gather and display reviews across your website, Google, and social media platforms. This broad reach helps eCommerce businesses build a consistent and trusted online reputation, attracting more potential customers.
- Custom Widgets: The platform offers the ability to create tailored widgets that showcase reviews in a way that aligns with your brand’s aesthetic. This customization enhances user experience and makes the reviews more engaging and persuasive.
- Analytics: Provides detailed insights into customer feedback, enabling businesses to understand trends and customer sentiments. This data can be used to improve products and services, leading to higher customer satisfaction.
Pros and Cons
Pros
- Easy Integration: Simple to add to your site.
- Display Options: Flexible how reviews are shown.
- Analytics: Useful data on customer opinions.
Cons
- Feature Limitations: Some advanced features are only available on higher plans.
- Setup Time: It may take some time to get set up.
How to Add the Review Software to Your Neto Store
As I mentioned above, the 4 apps above are on Neto’s store list of add-on software, so you don’t need to use any other third-party app to connect.
Here’s what you can do instead:
- Go to the Neto ecommerce platform and click on “add-ons” at the footer. You can also click here.
- Choose the review software you want to use. I’ll use TrustSpot for this example.
- Click “Install Add-on”.
- Paste or type in your website URL. Then click “Go to My Store”.
- Next, follow the setup instructions provided by Neto. You can see it below the “Install Add-on” button on the step-3 page.
What to Look For in Review Software
When choosing review software for your Neto store, you need to prioritize ease of use, customization options and customer support. Below are the key factors to consider.
User-Friendly Interface
A user-friendly interface is a must. The software should be easy to use so you can manage reviews efficiently. Look for drag and drop functionality, intuitive dashboards and easy access to key features.
Avoid complicated setups that require training. Automation and time savers are key. These help you reduce the time spent on managing reviews so you can focus on other parts of your business. A user-friendly interface means lower bounce rates and higher engagement with your loyal supporters.
Customization and Features
Customization options allow you to tailor the software to your business model. Look for software that has editable review forms and integrates with your product ranges and pricing structure.
Software with advanced business features like reporting, real-time analytics and native functions can give you deeper insights into your customer base. Make sure the software can grow with your business, has scalable solutions for your growth phase. Features like loyalty programs and instore capability can add value.
Customer Support and Uptime
Customer support is non-negotiable. Evaluate customer support options, including 24/7, live chat, and email support. Reliable software should have regular function updates to keep up with trends and fix bugs.
Check for real-time support so you can resolve any issues quickly. Look into the software’s feedback and reviews from other users to see how reliable it is. A good support system means seamless use and minimal downtime so you can maintain high level of customer service.
Choosing the right review software for your Neto store matters. You won’t go wrong with the best ones I recommended above. But if you want to check other platforms, remember to:
- Look for ease of integration, user-friendly interface and customer support. These will help you manage reviews.
- Check the pricing plans. Find software that has a good balance of cost and features. Some even have free trials or basic free plans so you can test before committing.
- Read reviews and ratings from other users. This will give you an idea of what to expect and avoid potential traps.
- Look for software that’s scalable. As your business grows your review management needs will change. Choose tools that can grow with you.
- Prioritize software with advanced reporting and analytics. These will give you valuable insights into customer behavior and help you make informed decisions.
Invest in the right review software, and your customers will love your ecommerce store.