Looking for Trustpilot alternatives? You’ve come to the right place.
The right review management platform makes all the difference in consumer credibility and, subsequently, the success of any ecommerce business. Although Trustpilot has been the solution of choice for a long time, several more powerful options have arrived at the forefront, with unique features, flexible pricing, and enhancements in functionality.
In this article, we’ll go through a few of the best Trustpilot alternatives, going over in detail what makes each one core in its key features, pricing plans, pros, and cons to make your choice much easier.
Alternative 1: RaveCapture
RaveCapture is one of the best Trustpilot alternatives out there. It really shows off some powerful ways of collecting, displaying, and managing reviews and UGC for online retailers. It seamlessly integrates with ecommerce and social platforms such as Instagram, Facebook, Shopify, BigCommerce, and Neto, making the management of reviews and UGC effective in one place.
Key Features
- User-Generated Content (UGC): From photo and video collection to reviews passed from customers, it displays them in widgets that can be customized, thus building trust and driving more conversions.
- Video Reviews: Video testimonials are much more personal and believable, providing a deeper level of social proof.
- Automation Tools: AI-powered review responders and email sequences from the tool automate the process of requesting and responding to reviews, saving businesses time while keeping customers always engaged.
Pros
- 24/7 Customer Support: RaveCapture offers round-the-clock live support, enabling real-time support at any moment, especially during critical sales periods.
- Cost-Effective Plans: The platform is budget-friendly, offering decent features at lower-tier plans. Unlimited email templates and automated review collection make it accessible to businesses of all sizes.
- Customizable Widgets: Fully customize how reviews and UGC display to create a consistent feeling for your brand.
Cons
- Limited Marketing Features: While strong in review and UGC management, RaveCapture doesn’t offer as many marketing tools, requiring additional software for comprehensive marketing needs.
RaveCapture Pricing
- Free Plan: This plan is ideal for businesses just starting their review journey. It gives you 10 invites per month at no charge. It is designed with basic features that include product and company reviews, HTML email templates, and shoppable UGC.
- Power Plan $99/month: Tailored for growing brands, this increases review invites to 1,000 a month and adds more advanced features such as Google Shopping PLA, AI-powered review replies, and full Klaviyo integration. It also supports multiple storefronts and unlimited email templates and surveys.
- Enterprise Plan: Suited for high-volume businesses, including 10,000 monthly review invites and extra premium features like post-purchase surveys, review syndication, API access, and priority support with a dedicated account manager.
Alternative 2: Feefo
Feefo is a verified review platform that believes in genuine and constructive feedback through AI insights. Businesses can use Feefo to improve their services and products by analyzing online reviews in real-time and making data-driven decisions.
Feefo integrates with fabulous platforms like Shopify, WooCommerce, Medallia, Magento, and Google. What sets Feefo apart is its concern with verified customer interactions, ensuring that the reviews gathered are genuine, which guarantees trust and transparency.
Key Features
- AI-Driven Insights: Feefo’s AI-powered tools help businesses quickly make sense of large volumes of feedback, showing patterns and common sentiments. This enables companies to make data-driven improvements and react to customer needs more effectively.
- Sentiment Analysis: Feefo’s sentiment analysis automatically tracks product reviews for tone, flagging them as positive, neutral, or negative. This allows businesses to understand customer emotions and address pain points as they arise.
- Custom Branding: To maintain consistency across all customer touchpoints, full branding is possible through review widgets and other communication elements. This flexibility reinforces customer confidence by integrating social proof into a brand’s visual identity.
Pros
- Verified Reviews: Only verified customers can leave feedback, ensuring that all reviews are genuine and providing greater trust for potential buyers.
- AI Automation: Feefo’s AI tools make analyzing reviews and responding to feedback painless, freeing time for busy teams and ensuring consistency in communication.
- Custom Branding Options: Feefo allows businesses to preserve their brand identity while showcasing reviews, ideal for companies that prioritize cohesive design across platforms.
Cons
- Pricing Tiers: Advanced features like sentiment analysis and detailed reports are only available in higher-priced plans, which may not be accessible to smaller businesses.
Feefo Pricing
- Essential Plan (£99/month + VAT): This entry-level plan is ideal for businesses looking to boost their reputation. It includes tools for collecting and managing product and service reviews, Google partnership benefits, client review pages, social sharing, basic analytics, API, and webhooks for customization.
- Enhanced Plan (£249/month + VAT): Building on the Essential Plan, the Enhanced tier offers advanced tools like a Feedback Request Manager, predictive responses, NPS surveys, and more in-depth analytics. A dedicated customer success manager is also included for personalized support.
- Custom Plan: Feefo offers a custom-made plan for businesses with unique needs, where you work with their team to create a tailored solution and optimize features to meet your business goals.
Alternative 3: Yotpo
Yotpo is a recommended all-in-one ecommerce marketing platform for its powerful features in managing customer reviews, user-generated content, and loyalty programs. It embeds UGC in the form of photos and videos into websites and marketing campaigns, making a brand more powerful with authentic social proof. With seamless integration through platforms like Shopify and a focus on increasing conversion rates, Yotpo is one of the best ecommerce tools for leveraging visual content and customer feedback across multiple channels.
Key Features
- User-Generated Content (UGC): Yotpo collects user-generated content from customers, such as photos and videos, through customizable galleries that showcase this visual content. This authentic customer experience has been shown to significantly boost conversion rates.
- SMS Marketing: Yotpo’s SMS marketing enables brands to stay in touch with customers through personalized messages, including promotional offers, abandoned cart reminders, and loyalty status updates, leading to higher customer retention.
- Loyalty Programs: Yotpo’s loyalty solutions are highly customizable, allowing brands to reward customers for actions like repeat purchases, reviews, and referrals, which helps drive higher customer lifetime value and brand loyalty.
Pros
- Cross-Platform Integration: Yotpo integrates deeply with Shopify, BigCommerce, and other major ecommerce platforms, ensuring seamless implementation and management of reviews, UGC, and loyalty programs.
- Rich Feature Set: Yotpo covers everything from reviews to SMS marketing and loyalty programs, making it a one-stop shop for businesses centralizing their marketing efforts.
- Higher Conversion Rates: Yotpo’s visual UGC and SMS marketing strategies effectively boost engagement and conversions, particularly for direct-to-consumer (D2C) brands.
Cons
- Cost: Yotpo can be pricey, especially for smaller businesses, as its more advanced features, such as loyalty programs and SMS marketing, are more expensive.
- Overly Complex Setup: The wide range of features and integrations can make Yotpo overwhelming to set up without dedicated resources to manage the platform’s complexity.
Yotpo Pricing
- Starter Plan ($79/month): Designed for small businesses handling up to 500 orders per month, this plan includes essential tools to collect and display reviews, boost SEO, and enhance brand awareness with customizable on-site widgets.
- Pro Plan ($169/month): This plan adds advanced features like seller ratings to build trust, comprehensive insights, and 24/7 live chat and email support.
- Premium Plan: Tailored for larger businesses, the Premium Plan offers customized strategies, including advanced AI tools for better review collection and smarter segmentation, with a dedicated optimization strategist.
- Note: Pricing varies based on order volume, with these prices covering up to 500 orders per month.
Alternative 4: Judge.me
Judge.me is an affordable review platform that small businesses use for its cost-effectiveness and robust features.
The platform also includes SEO-rich snippets, which help improve visibility in Google search results, a critical feature for ecommerce stores.
Judge.me also allows third-party integration, and you can connect it with ActiveCampaign, BoosterSEO, Klaviyo, Shopify, and WooCommerce.
Key Features
- Automatic Review Requests: Judge.me automates review requests, sending them after order fulfillment. Users can customize the timing of these requests, send reminders, and even use SMS to increase review submissions.
- Photo and Video Reviews: The platform allows businesses to collect and display photo and video reviews directly on their website, boosting social proof and encouraging customer interaction. These visual reviews are available in both free and paid plans.
Pros
- Affordable Pricing: Judge.me offers a Forever Free plan with unlimited review requests, making it ideal for businesses on a tight budget. The Awesome plan, at $15/month, adds premium features without becoming cost-prohibitive.
- SEO Benefits: Reviews collected through Judge.me contribute to SEO, with features like rich snippets improving product visibility in search engine results.
- 24/7 Customer Support: Judge.me provides round-the-clock support, ensuring businesses get timely help with setup, customization, or troubleshooting.
Con
- Basic Customization for Free Plan: While the free plan includes many useful features, customization options are somewhat limited, especially compared to paid plans where advanced personalization is available.
Judge.me Pricing
- Forever Free Plan: Ideal for small businesses, this plan offers unlimited review requests at no cost. It includes essential features like photo and video reviews, SEO-rich snippets for better search visibility, and review importing.
- Awesome Plan ($15/month): This affordable plan builds on the Free tier with advanced features, including a drag-and-drop email editor, automatic review reminders, and the ability to offer reward coupons.
Alternative 5: Reviews.io
Reviews.io is a review platform that allows businesses to gather feedback from multiple channels, including product pages and social media.
It integrates with ecommerce platforms like Shopify, WooCommerce, and BigCommerce, making it easy to implement for most online stores.
The platform provides straightforward pricing and a range of tools for businesses to collect and manage reviews effectively.
Key Features
- API Integrations: The platform’s API enables businesses to customize their review collection and display, automate requests, and create personalized reports.
- Google Review Syndication: Reviews.io partners with Google to syndicate reviews, helping businesses display their feedback in Google Shopping ads and organic search results, increasing visibility.
- SMS Review Invites: In addition to email, businesses can request reviews via SMS, which tends to have a higher response rate and helps collect more reviews.
Pros
- Comprehensive API: Reviews.io’s flexible API allows for customization, making it ideal for businesses with specific needs.
- Google Seller Ratings: Syndicating reviews to Google improves visibility and helps qualify for Google Seller Ratings, enhancing ad performance.
- Transparent Pricing: Reviews.io offers clear pricing plans, starting with a free plan without complicated tiers.
Cons
- Per-Domain Limitation: Reviews.io requires a separate account for each domain, which can be limiting for businesses with multiple stores.
- Advanced Customization Costs: Some advanced features, such as deeper customization and reporting, are only available in higher-tier plans.
Reviews.io Pricing
- Start-Up Plan ($99/month): Perfect for smaller businesses, this plan provides 1,500 review invites per month and includes essential features like Google Seller Ratings, review replies, and reputation management. It also supports SMS invites and customer insights through survey replies.
- Grow Plan ($299/month): Geared toward growing brands, this plan offers 5,000 review invites per month. It adds advanced tools like product grouping, UGC management, and AI-powered review replies to enhance review collection and engagement.
- Plus Plan ($499/month): For larger businesses, the Plus Plan includes 10,000 review invites per month, with additional perks like unlimited email templates, multi-storefront support, UGC shopping galleries, and API access for greater customization.
Conclusion
Each of these Trustpilot alternatives offer unique strengths tailored to different business needs, whether you’re looking for affordability, advanced analytics, or seamless integrations.
From solid yet affordable RaveCapture features to API integrations of Reviews.io, there’s an alternative here that can help you collect, manage, and display customer reviews effectively.
Consider your business size, growth goals, and feature needs to select the platform that best aligns with your objectives.