Adobe Commerce, which you might remember as Magento, is a highly-regarded ecommerce platform that enables businesses to craft tailored online shopping experiences.
For those managing stores on Adobe Commerce, gathering customer feedback is absolutely crucial for building trust with shoppers, boosting visibility in search results, and ultimately driving more sales.
By integrating tools specifically designed for review management, businesses can gather and highlight customer reviews. These reviews become incredibly powerful forms of social proof that sway potential buyers’ decisions.
In this piece, we’ll delve into the best product review apps compatible with Adobe Commerce and how they can significantly enhance credibility, optimize marketing efforts, and drive conversions through genuine customer feedback.
RaveCapture
RaveCapture (formerly known as TrustSpot) is an all-encompassing platform crafted to assist ecommerce businesses in capturing, managing, and showcasing customer reviews.
By seamlessly integrating with Adobe Commerce, it simplifies the process of collecting feedback from actual customers and turns their experiences into valuable user-generated content.
Whether it’s detailed product reviews or ratings from happy customers, RaveCapture supports businesses by building trust with new shoppers and enhancing social proof across various digital platforms.
Additionally equipped to boost engagement through features like multimedia reviews and surveys (and even integration with Google Shopping), this tool offers a streamlined way for Adobe Commerce users to leverage authentic customer voices to increase credibility and drive conversions.
Why Should You Use RaveCapture
Automated Review Collection
With RaveCapture’s automated review requests feature, businesses can effortlessly gather reviews at just the right moments—such as after a purchase or during key points of interaction with customers.
This automation helps store owners generate more relevant feedback without needing manual follow-ups all the time.
As a result, it leads to a higher volume of meaningful reviews that actually influence purchasing decisions. Automation ensures timely collection of feedback so that your business’s reviews remain fresh and up-to-date.
Multimedia Reviews
RaveCapture allows customers to submit photo and video-based reviews, too! This not only enhances the authenticity but also boosts the credibility of what’s being showcased on your site.
Ecommerce store owners benefit greatly from displaying rich visual content like images or videos within these authentic testimonials because such media tends to be more engaging—and frankly persuasive—making them potent tools for marketing strategies including social media campaigns.
Google Shopping Integration
The platform directly integrates these collected reviews into Google Shopping ads (how cool is that?), making your products stand out by showing social proof exactly where it matters most—to potential customers browsing online!
This feature doesn’t just boost click-through rates; it also aids informed decision-making since shoppers get to see ratings before even visiting your store’s website.
Such integration improves overall effectiveness when running Google Merchant campaigns by increasing both visibility and conversion rates pretty significantly!
Pixlee (Emplifi)
Pixlee, which is now rebranded as Emplifi, is this cool social commerce platform that’s really all about helping ecommerce businesses tap into the magic of user-generated content (UGC) to make their customer experiences way better.
Even though it’s called Emplifi now, you might still spot it listed as Pixlee within Adobe Commerce.
This platform basically gathers up all those awesome customer reviews, photos, and videos to show off real-life experiences with products.
By leveraging UGC reviews in such a clever way, Pixlee (or should I say Emplifi) helps online stores amp up their social proof game, boost customer engagement big time, and make purchasing decisions easier across various digital platforms.
Whether it’s weaving social media content right into product pages or setting up shoppable Instagram feeds that look totally seamless, Pixlee empowers brands to harness the influence of social media users and turn them into brand advocates.
Why Should You Use Pixlee
Personalized UGC in Email Campaigns
Pixlee lets you feature those awesome customer photos that are specific to your products in your email campaigns for a more personal touch.
By sprinkling relevant UGC into emails like this, ecommerce store owners can see higher engagement rates and improved click-throughs.
Potential customers are usually more inclined to interact with content showcasing genuine product experiences from real people they can relate to—making marketing efforts much more effective.
Visual Reviews on Product Pages
This platform makes it super easy for you to publish UGC like customer photos and reviews directly on your product and category pages.
Not only does this add context to the products, but it also provides solid social proof by reassuring potential buyers through positive feedback from actual customers.
Displaying such authentic content helps ecommerce businesses build trust while driving conversions by offering reviews that significantly influence purchasing decisions.
Shoppable Instagram Integration
Pixlee turns your brand’s Instagram account into an interactive shopping experience by allowing ecommerce owners to convert user engagement straight into website traffic and sales. By creating these shoppable posts, you can guide potential customers from social media platforms right onto your product pages—making it simpler for them to make informed choices and complete purchases without any hassle.
SiteJabber
SiteJabber is kind of like this go-to business review platform connecting ecommerce companies with millions of potential customers through honest user-generated content powered by Jabio, a proprietary AI-driven technology that’s pretty advanced if you ask me!
SiteJabber helps brands gather and showcase all sorts of customer reviews, which builds trust massively while driving engagement through the roof along with increasing conversions significantly, too!
With over 40k businesses using the platform already, it enables companies to feature both product-specific as well as overall business reviews on their websites so potential buyers get real feedback making more informed purchasing decisions easily possible!
As an Adobe Commerce user, you can integrate SiteJabber seamlessly collecting & displaying reviews automatically thus bolstering your brand reputation & fostering long-term loyalty among customers!
Why Should You Use SiteJabber
Google Seller Ratings Integration
SiteJabber is actually an official Google Review Partner. This means your product & business reviews could appear in Google ads, adding star ratings and improving visibility, hugely increasing click-through rates, thereby helping ecommerce store owners optimize ad spending effectively, standing out amidst competitive search results quite effortlessly.
Customizable On-Site Display
SiteJabber offers various widgets like review carousels & trust badges, which you can feature throughout your store, building credibility naturally.
Showcasing top-notch reviews allows ecommerce businesses to instill confidence among potential customers, enhance belief in their products, and eventually lead to higher conversion rates.
Review Moderation Tools
This platform also gives you tools enabling responses either publicly or privately, making personalized connections with customers easily possible! Engaging both positive/negative reviews improves customer loyalty and retention, making it easier to turn buyers into repeat customers.
Feedback Company
Feedback Company offers a comprehensive review management platform that, in essence, helps ecommerce businesses collect, display, and manage customer feedback all in one place.
With an intuitive portal that’s super easy to navigate, businesses can effortlessly invite buyers to leave reviews and rate their purchase experience.
This not only builds trust but also significantly boosts credibility and enhances the online reputation of companies.
With a strong focus on user-generated content and personalized interactions, Feedback Company enables brands to improve their services while showcasing positive reviews across their website and dedicated review pages.
Why Should You Use Feedback Company
Comprehensive Reputation Management
Feedback Company allows businesses to manage reviews and track feedback through a single, very user-friendly portal.
This means ecommerce store owners can streamline the process of collecting reviews and monitoring customer sentiment more efficiently (leading to better customer engagement), which ultimately results in improvements in service quality.
Customizable Widgets for Credibility
The platform provides customizable review widgets that show off review scores and feedback directly on your website.
By displaying positive reviews in prominent locations, you build trust with potential customers, which encourages more confident purchasing decisions.
Mobile-Friendly Review Collection
Feedback Company’s mobile-responsive design makes it incredibly easy for buyers to leave reviews using their smartphones.
This ensures a higher rate of review submissions. In other words, this feature allows ecommerce businesses to gather valuable feedback quickly (enhancing the overall customer experience) while increasing the volume of user-generated content.
Trustpilot
Trustpilot is widely recognized as a third-party platform for writing reviews; however, did you know it also offers a dedicated plugin for Adobe Commerce?
This integration lets merchants automatically invite customers to leave reviews and easily showcase them across their site using a simple drag-and-drop tool.
With Trustpilot, ecommerce businesses can leverage authentic customer reviews to build credibility while enhancing visibility in search engines through Google Seller Ratings and review snippets.
Why Should You Use Trustpilot
Build Trust and Boost Visibility
Trustpilot’s integration helps ecommerce businesses collect verified customer reviews that build trust with potential buyers while contributing to Google Seller Ratings.
This improves visibility in search results (increasing click-through rates), helping you attract more traffic, which you can then convert into sales.
Effortless Review Management and Marketing
With drag-and-drop widgets plus ready-to-use marketing templates (that are pretty straightforward), Trustpilot makes it really easy to showcase customer reviews across your website and social media platforms.
This lets you feature positive feedback in key areas that can influence purchasing decisions, thereby boosting conversion rates.
Real-Time Consumer Insights
Trustpilot provides valuable analytics on customer feedback, allowing you to monitor performance closely (track satisfaction levels) while gaining insights into how consumers perceive specific product attributes.
These metrics help ecommerce businesses make data-driven decisions to improve products or services, ensuring long-term customer loyalty.
Final Thoughts
Each app offers unique features tailored specifically towards different business needs, so it’s important (to evaluate which one fits best for your store).
By choosing the right review app for Adobe Commerce, you’ll streamline the process of collecting, managing, and showcasing authentic customer feedback, ultimately boosting conversions and enhancing your brand’s reputation.
Consider starting with a free trial or demo just so you can explore their capabilities and see how they might help your business grow. If you’re looking for an app offering a free forever plan, check out RaveCapture!