Customer reviews don’t happen by chance. They result from deliberate and well-executed engagement across key customer journey stages. A structured approach to collecting feedback helps ensure that no opportunity is missed, from the moment of...
Social Proof
Enterprise Review Management at Scale: Strategies for Success
Managing reviews for a business with hundreds of locations or multiple product lines requires thoughtful organization. Each customer interaction generates feedback through online reviews, surveys, or social media. Handling this feedback is...
Service-Based Business Review Collection Guide
For service-based businesses, collecting reviews is crucial for building trust and attracting potential customers. Unlike product reviews, which are often tied to a single purchase, reviews for services reflect the quality of ongoing relationships...
Building a Review Management Team: Roles, Responsibilities, and Training
Despite their importance, managing online reviews effectively requires a dedicated effort. Reviews come from a wide range of sources, including social media, third-party platforms, and direct customer feedback. Without the right team in place, it's...
Prevent Negative Reviews: Building Customer Service Processes That Stop Bad Reviews Before They Happen
Negative reviews can severely affect your online reputation and lead to a loss of trust from potential customers. For business owners, these bad reviews often feel like a public spotlight on negative feedback, impacting your ability to attract...
Review Incentives: What’s Allowed and What Actually Works
Review incentives offer one surefire way to entice customers to speak out about your ecommerce company. Reviews help shoppers know what to buy and instill a feeling of confidence in either your products or services. Incentives, such as discounts or...