by Camille | Mar 4, 2025 | Customer Surveys and Feedback
First impressions, unexpected surprises, and moments of relief shape your customers’ feelings in their review journey. But most businesses wait too long to ask for reviews after the emotional connection fades. Strong reviews don’t happen by accident. They...
by Camille | Mar 4, 2025 | Reviews and Ratings
Many businesses offer incentives to motivate customers to leave feedback. Discounts, loyalty points, and giveaways help increase engagement. But when done wrong, these incentives can create biased reviews, violate platform policies, and damage credibility. The...
by Camille | Mar 4, 2025 | Customer Surveys and Feedback
Inventory mistakes cost ecommerce stores both time and money. Overstocking ties up cash in slow-moving stock, while understocking results in missed sales and frustrated customers. Many businesses rely on past sales data, but that approach overlooks a valuable...
by Camille | Mar 4, 2025 | Industry Insights and Trends, Reviews and Ratings
Negative reviews impact more than just brand perception. They influence potential buyers and affect future sales. A slow response leaves a lasting impression, showing customers that their concerns don’t matter. Follow the framework below to protect your brand,...
by Camille | Mar 4, 2025 | Reviews and Ratings
The most successful brands treat feedback as a roadmap for product development. They don’t just listen. They act. A structured voice of customer program allows brands to create a direct feedback loop between customers and product teams. Instead of guessing what...
