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How to Respond to Negative Reviews: Best Practices Guide
Ever seen a scathing one-star review roll in for your business and felt your stomach drop? You're not alone. In the digital age, where consumer opinions are just a click away, negative reviews can quickly damage your brand's reputation. But here's...
The FTC’s New Rule on Fake Reviews: What It Means for Your Business
The Federal Trade Commission (FTC) has just unveiled a new rule aimed at combating fake reviews and testimonials in the digital marketplace. This development is set to reshape how businesses approach customer feedback. While it presents challenges,...
RaveCapture vs. Yotpo vs. Trustpilot: Which Review Platform is for You?
Choosing the right review software is crucial for ecommerce businesses looking to improve their customer experience and online reputation. Whether you need to collect photo reviews, manage customer feedback, or use user-generated content, you need...
Ecommerce Product Page Optimization: How to Use UGC on Product Pages
Every product page tells a story, but it’s the voice of your customer that brings it to life. User-generated content (UGC) – from reviews to real-life photos – does more than just fill space. It builds trust and credibility and gets visitors to...
How to Use Customer Feedback in Ecommerce Product Development
Customer feedback is more than a score - it’s a direct line to your target audience’s thoughts and wishes. Every comment, rating and review is a window into customer experiences, showing what’s working and what’s not. By using this feedback...
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Learn how fast-growing brands turn customer feedback into revenue — without begging, bribing, or burning out their team.